Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

If something is wrong with the goods through our fault, then picking up from your door will be completely free.

If you want to return the goods for your own reasons not related to the quality of the product, then we will withhold 35 aed from the amount of the refund for picking up the goods by courier.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at company@gmail.com. 

If your return is accepted, we’ll send you a courier for picking up.

You can always contact us for any return question at company@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at company@gmail.com.